Privacy Policy
Last updated: 15 June 2026
Introduction
Nahlika Atelier ("we", "us", "our") operates at 27 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. We take the privacy of our clients seriously and handle personal data with care. This policy explains what information we collect, why we collect it, and how it is used and protected.
This policy applies to information collected through our website (nahlikaatelier.live), via email, and in person at our workshop.
If you have any questions about this policy, please contact us at [email protected].
Data We Collect
We collect only the information needed to operate our service and communicate with you:
- Contact information — name, email address, and phone number when you submit a contact or booking request through our website or in person.
- Service-related information — details about your watch that you share with us in order for us to assess or carry out work.
- Website usage data — pages visited, duration of visits, browser type, and approximate location, collected via cookies if you have consented to analytics cookies. See our Cookie Policy for details.
We do not collect payment card information directly; in-person payments are handled at the workshop and do not involve our website.
Legal Basis for Processing
We process your personal data on the following grounds:
- Contract performance — processing your name and contact details to communicate about a service you have requested or are considering.
- Legitimate interests — keeping records of work carried out, for the purpose of managing our business and following up if you have a question after collection.
- Consent — for non-essential cookies and any marketing communications, where you have explicitly agreed.
How We Use Your Data
- To respond to enquiries submitted through our website or by phone.
- To schedule and carry out watch repair services.
- To provide updates while a watch is in our care.
- To issue a summary of work completed after an overhaul service.
- To understand how our website is being used, so we can improve it (analytics cookies, with consent only).
We do not use your data for automated profiling or algorithmic decision-making.
Data Sharing
We do not sell personal data to third parties. We may share data with the following categories of service provider under appropriate contractual terms:
- Website hosting providers that store our website and form submissions.
- Analytics providers (Google Analytics), if you have consented to analytics cookies.
- Email service providers used to send replies to your enquiries.
We will disclose personal data to authorities if required to do so by Thai law or a legitimate legal process.
Data Retention
- Contact enquiries that do not result in a service are kept for up to 12 months.
- Service records (name, contact details, description of work carried out) are retained for up to 5 years for business record-keeping purposes.
- Analytics data is retained according to Google Analytics defaults (up to 14 months).
Data Protection Measures
We take reasonable technical and organisational steps to protect personal data:
- Our website uses HTTPS encryption for all data in transit.
- Access to contact form submissions is restricted to workshop staff who need it to respond.
- Paper records of service work are stored securely at our workshop premises.
- We review our practices when we make changes to our systems or processes.
Cookies
We use cookies to support site functionality and, with your consent, to understand how the site is being used. You can manage your cookie preferences at any time via our Cookie Policy page.
Your Rights
Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, you have the following rights in relation to your personal data:
- Right to access — request a copy of the personal data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — ask us to delete your data, subject to our legal obligations.
- Right to portability — receive your data in a common format where technically feasible.
- Right to object — object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you read their respective policies.
Children's Privacy
Our website is not directed at anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time. If we make material changes, we will update the date at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy.
Contact
Nahlika Atelier
27 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 53 217 845